For consumers, carers, families and kin

Some helpful resources for consumers, carers, families and kin.

We handle complaints from consumers, carers, families and kin about Victorian public mental health and wellbeing services. These complaints can relate to access to services, the treatment and care provided, and whether the service followed the principles of the Mental Health and Wellbeing Act 2022. We also promote, support and protect the rights of consumers, families, carers, supporters and kin.

If you, or someone you care for, have concerns about your experience at a public mental health and wellbeing service, then you have the right to make a complaint.

You can make the complaint directly to the service, or, you can make a complaint about the service to us. Visit our complaints page to find out more.

Make a complaint

Make a complaint about a public mental health and wellbeing service in Victoria, or contact us to ask a question.

Types of complaints

Do you have concerns about your experiences with a Victorian Public Mental Health and Wellbeing service?

Direct to service complaints

You can complain directly to the service or the Mental Health and Wellbeing Commission about your concerns about a public mental health and wellbeing service.

Our complaints process

An overview of what happens when you make a complaint with the Commission

If you need other support

Find other organisations that take complaints about various issues that might be affecting you

Complaint examples

Find examples about people's experiences of making a complaint about a Victorian public mental health service to the Mental Health Complaints Commissioner (MHCC).

Updated

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