The new Mental Health and Wellbeing Commission (MHWC) is an independent statutory authority that holds the government to account for the performance, quality and safety of Victoria’s mental health and wellbeing system.
The MHWC:
- Handles complaints about Victorian publicly funded mental health and wellbeing services, which include mental health and wellbeing services run and delivered by a public hospital in Victoria.
- Supports people with lived experience to lead and partner in reform and play a key role in leading actions to reduce stigma related to mental health.
- Provides a system-monitoring and oversight role, conducts investigations, and promotes effective complaint handling by Mental Health and Wellbeing Service Providers (Vic).
- Will publish reports on the performance, quality and safety of the mental health and wellbeing system and progress towards improving mental health and wellbeing of Victorians.
- Issues guidance material about how the mental health and wellbeing principles should be applied in relation to particular actions and decisions made under the Act.
About us
Who the Commission is, what powers we have, and what we do
Laying the foundations for change - One year of the Mental Health and Wellbeing Commission
One year of the Mental Health and Wellbeing Commission
Contact us or make a complaint
Make a complaint about a public mental health and wellbeing service in Victoria, or contact us to ask a question
Deciding how to handle complaints
More about how we handle complaints
Exploring Issues through Inquiries and Systemic Reviews
The Mental Health and Wellbeing Act 2022 sets out the Commission’s objectives and functions, providing us with the authority to explore issues, including those that are systemic.
Resources for consumers, carers and families
Resources for consumers, carers and families
Resources for public mental health and wellbeing services
Resources available for public mental health and wellbeing services
Updated